How It Works
8-12 hours per week
Looking for more information on the Communication and Conflict Resolution course?
Download our overview for quick reference to course details.
- Articulate the role of perception in basic communication
- Practice core principles of effective communication across your organization
- Adopt active listening skills to ensure understanding
- Reframe conflict to support innovation and creativity
- De-escalate conflict when it turns negative
Ilana Zinyk has a passion for helping leaders be their best. Her work is driven from the perspective that authenticity, trust, and values alignment are critical cornerstones to leadership growth and success. Ilana offers experience as a front-line leader, formal education in the form of an MA in Leadership (Royal Roads University, 2013), as well as a strong consulting background in leadership development, making her both easily relatable and knowledgeable in her field. Ilana thrives on connecting with people, on building relationships, and on helping others succeed.
- Individuals seeking opportunities to build leadership skills to be ready for the next career opportunity
- New managers or supervisors looking for a new set of tools and practices to help their teams become successful
- Organizations motivated to build an engaged, skilled, workforce
Is this an instructor-led course?
This course is designed to be self-paced with all materials you need for successful completion contained within the learning platform. The course has been designed by subject matter experts and includes interviews with leading experts, aligned to the course outcomes. The course is an immersive experience that includes a mix of content including video introductions and video content, impactful readings, learning checks, and interactive elements – all which can be completed at your own pace.
How much time will I need to spend?
The course is structured to be completed at your own pace within a two-week period. You will be spending approximately 8 - 10 hours of time per week on content. You will have access to the learning environment for 90 days in order to refer back to course material. After 90 days, the course will be closed.
Do I have to be online at a certain time of day?
No, you do not have to be online at a specific time. You complete the coursework at the times and places that fits your schedule. Each course is designed for working professionals who are balancing their work, family and community commitments.
When do I start?
You can start the course as soon as you register! You will automatically be directed to the interactive learning environment.
How long will I have access to the course?
You will have 90 days from the time of registration to complete the course. It is recommended to complete the course in two weeks.
What is the refund policy?
No refunds will be issued for courses. Refunds may be considered under exceptional circumstances on a case-by-case basis. Please contact email@example.com for more information.
Are there tests or quizzes involved?
There will be activities, assignments, and short quizzes within the course to ensure you understand the content. All quizzes are designed to be accessible and easy to complete by engaging in the course content. Within each module, you will have the answers to each evaluation.
What are the computer requirements for this course?
You should have access to a Mac, PC, or tablet with an Internet connection, with Safari, Chrome, Microsoft Edge or Firefox as a browser. Here is a link that outlines browser support:
For virtual sessions:
- Web camera and microphone
Learners that want to use their smart phone to access the courses can also download the D2L Pulse App for free to access the course available on Google Play: https://play.google.com/store/apps/details?id=com.d2l.brightspace.student.android&hl=en_CA
Or the Apple App Store: https://apps.apple.com/ca/app/brightspace-pulse/id1001688546
Does this course have prerequisites?
This course does not have a required prerequisite.
Who do I contact if I need help?
You can contact firstname.lastname@example.org for assistance with any questions you may have. We are here to help!