As a leader, you can quickly increase your team’s effectiveness and overall efficiency, by using proven process tools. In this course, learners will have the opportunity to learn and practice process improvement in the following areas: customer care, project management, decision-making, problem-solving, and delegation.
Leading Processes is offered through PowerED™’s partnership with Boise State University’s Professional and Continuing Education.
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How It Works
8 -12 hours per week
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- Continuous process improvement for overall work-flow
- Create a better customer-care climate
- Initiate and execute team projects
- Make decisions and solve problems as a team
- Delegate important work
Paul Bentley is the former Director and Leadership Instructor for Boise State University’s Center for Professional Development (CPD). With over 20 years of leadership and management experience, Paul understands the challenges faced by leaders in private industry, government agencies, and non-profit organizations.
- Individuals in formal or informal leadership roles
- Individuals seeking to add value to their organizations through a new set of tools and practices
- Teams seeking to build competitive advantages for their unit/division/organization
- Organizations driven to build a skilled and progressive workforce and culture
Is this an instructor-led course?
This course is designed to be self-paced with all materials you need for successful completion contained within the learning platform. The course has been designed by subject matter experts and includes interviews with leading experts, aligned to the course outcomes. The course is an immersive experience that includes a mix of content including video introductions and video content, impactful readings, learning checks, and interactive elements – all which can be completed at your own pace.
How much time will I need to spend?
The course is structured to be completed at your own pace over a two-week period. You will be spending approximately 8 – 12 hours of time per week on content. Should you need more time, the learning environment may be available for 90 days to complete the course.
Do I have to be online at a certain time of day?
No, you do not have to be online at a specific time. You complete the coursework at the times and places that fits your schedule. Each course is designed for working professionals who are balancing their work, family and community commitments.
When do I start?
You can start the course as soon as you register! You will automatically be directed to the interactive learning environment.
How long will I have access to the course?
You will have 90 days from the time of registration to complete the course. It is recommended to complete the course in two weeks.
What is the refund policy?
No refunds will be issued for courses. Refunds may be considered under exceptional circumstances on a case-by-case basis. Please contact firstname.lastname@example.org for more information.
Are there tests or quizzes involved?
There will be activities, assignments, and short quizzes within the course to ensure you understand the content. All quizzes are designed to be accessible and easy to complete by engaging in the course content. Within each module, you will have the answers to each evaluation.
What are the computer requirements for this course?
You should have access to a Mac, PC, or tablet with an Internet connection, with Safari, Chrome, Microsoft Edge or Firefox as a browser. Here is a link that outlines browser support:
For virtual sessions:
- Web camera and microphone
Learners that want to use their smart phone to access the courses can also download the D2L Pulse App for free to access the course available on Google Play: https://play.google.com/store/apps/details?id=com.d2l.brightspace.student.android&hl=en_CA
Or the Apple App Store: https://apps.apple.com/ca/app/brightspace-pulse/id1001688546
Does this course have prerequisites?
This course does not have a required prerequisite.
Who do I contact if I need help?
You can contact email@example.com for assistance with any questions you may have. We are here to help!